Shipping + Delivery

We know you're excited to get your Ooume goodies, and we're just as excited to send them your way.

Order Processing

Orders are processed and prepared for shipment within 2 business days, unless otherwise noted on the product page or during high-volume launches, sales, or holidays.

Once your order ships, you'll receive a confirmation email with tracking information. Please allow additional time for your carrier to scan and update your package after pickup.

Business days do not include weekends or holidays.

Shipping Rates + Delivery Times

Shipping rates are calculated at checkout based on your order and delivery location.

Estimated delivery times shown at checkout begin after your order has been processed and shipped. Carrier delivery dates are estimates and may occasionally be affected by weather, holidays, carrier delays, or other circumstances outside of Ooume's control.

Route Package Protection

Ooume offers Route Package Protection at checkout to help protect your order against loss, theft, or damage during shipping.

If you choose Route Package Protection and experience an eligible shipping issue, you can file a claim directly with Route for resolution. Depending on the circumstances and available options, eligible claims may be resolved through a replacement, refund, store credit, or other approved resolution. Route

Route protection must be added when the order is placed and cannot be added after the order has been fulfilled. Route

We highly recommend adding Route Package Protection, especially for orders being delivered to apartment communities, shared mailrooms, parcel lockers, or locations where packages may be left unattended.

Lost or Delayed Packages

If your Route-protected package appears to be lost in transit, please submit a claim through Route once the order becomes eligible.

For domestic shipments, Route generally considers a shipment eligible for a lost-package claim after 7 days without a tracking update, and claims must generally be filed within 30 days of the last tracking update. Route

If you declined Route Package Protection, please contact the shipping carrier directly regarding lost or delayed packages. We're happy to help you locate your tracking information, but Ooume cannot guarantee replacement or reimbursement for packages lost after they have been transferred to the carrier.

Packages Marked Delivered

If tracking shows your Route-protected order as delivered but you cannot locate it, please first check your mailbox, parcel locker, front/side doors, household members, neighbors, leasing office, or other secure delivery locations.

Route accepts eligible stolen/missing-package claims beginning 5 days after the package is marked delivered and generally requires the claim to be submitted within 30 days. Route

For orders placed without Route Package Protection, please contact the carrier regarding packages showing as delivered but not received.

Damaged Packages

If your Route-protected order arrives damaged during transit, please keep the product and packaging and submit a claim through Route. Photos or other documentation may be required. Route generally requires damaged-package claims to be submitted within 30 days of delivery. Route

If you believe there is an issue with the actual Ooume product itself rather than shipping damage, please contact us directly so we can help.

Shipping Addresses

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address, including the correct street address, apartment or unit number, city, state, and ZIP code.

Ooume is not responsible for delivery issues caused by incorrect or incomplete addresses submitted at checkout. Route also does not cover packages that cannot be delivered because of an invalid or undeliverable address. Route

If you notice an address error after placing your order, contact us as soon as possible. We'll do our best to update it before fulfillment, but we cannot guarantee changes once an order has begun processing or has shipped.

Returned to Sender

If a package is returned to Ooume because of an incorrect or incomplete address, delivery refusal, or another address-related issue, we'll contact you after the package is received back by us.

The customer may be responsible for the cost of reshipping the order to the corrected address.

Original shipping charges are non-refundable for packages returned due to an incorrect or incomplete address.

Questions About Your Order?

If something doesn't look right with your shipment, reach out to us with your order number and we'll be happy to point you in the right direction.

hello@ooume.com