FAQs
Products
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Absolutely, our products are formulated without any ingredients from animal origin.
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Yes, we choose naturally derived ingredients over synthetics in all formulations.
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Yes, anyone can use our products. They're sensitive and work amazing for all ages.
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Our products are handmade at our studio in the USA.
Shipping & Delivery
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At Ooume, we are committed to providing you with the highest quality, freshly made products for your little one's curls. As part of our dedication to your satisfaction, please review our return policy below:
Refunds: We do not offer refunds at this time. Each product is crafted with care, made from scratch when your order is placed. This ensures that you receive the freshest, most effective products for your baby's delicate curls.
Order Accuracy: In our commitment to excellence, we carefully pull ingredients upon receiving your order to ensure accurate inventory. However, if you happen to receive an incorrect product, we sincerely apologize for any inconvenience caused. If you experience any issues with your order, please contact our customer service team at hello@ooume.com, and we'll be happy to assist you.
Incorrect Product Received: If you receive a product that does not match your order, kindly email us a picture of the item sent in error to hello@ooume.com. Our team will promptly review the issue, and if confirmed, we will gladly send out the correct product at no additional cost.
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No, we currently don't ship our products all over the globe. We only ship within the USA.
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No, we currently don't offer local pickup. All orders must be placed online and will ship to the address provided.
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Please allow 3 to 4business days(excluding holidays) for your order to be processed, fulfilled, and shipped. This dedicated time is crucial to maintain the exceptional quality and freshness of each product.
Handcrafted Excellence:
The quality and freshness of our products are paramount to us, and we want to ensure that your Ooume experience exceeds expectations. The handcrafting process is a labor of love, and we believe in delivering excellence that cannot be rushed.